REFUNDS AND RETURNS

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed. We can refuse an order if We do not want to serve You, without any legal repercussions.

INCORRECT OR DAMAGED GOODS

In case a User is not satisfied with the quality of the product, or has received the wrong product, and if the product is within our scope for exchange, we shall replace the product with a similar product. The User can email Us a digital photo of the damaged or incorrect item and the shipping container to email@zodoyo.com with the following on the body of the email:

• Your order number
• The shipping ID or item number
• A brief description of the reason for the return
• And tell us whether you are seeking a replacement or a refund.

Buyer has to register the refund/replacement claim within 48 hours of the receipt of the product. You can raise a claim by sending an email at email@zodoyo.com, Your request will be processed within 3-5 business days after receiving the receipt of returned product. The amount will be refunded to the buyers/customer electronically to their Bank Account. The Buyer/Customer should mention the bank account details to refund the amount. It takes 3-5 business days for Buyer/Customer to receive the refund amount.

We do not refund the cost of delivery for Auto Accessories, Automobiles, Bath and Spa, Baby Care, Cleaning Products, Computer Accessories, Food and Nutrition, Fashion, Footwear Accessories, Gardening Products, Health Care, Home Products, Hygiene, Innerwear, Jewelry, Music Instrument Accessories, Party Supplies,Festive Supplies, Personal Care and Pet Supplies. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 12 (Twelve) hours of your request for a return/replacement.

PACKAGING OF ITEMS FOR RETURN

The items can be returned only if they are in Unused condition .To return an item, please pack them in the original tube or box and include the completed Return Instructions from located on the back of the Packing List included with your order. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID, and item number. We encourage you also to include a brief description of the reason for the return. The products for return will be collected by executive and for customers from out of service areas, shall courier by their own for faster processing. The company will be bearing the cost of returning the items.

CANCELLATION

As a User, you may cancel Your order at any time until the order has been processed from the merchant(s), after being placed. In such a case we will refund payments, if any, already made by you under the relevant order. Any return or refund is as per the return and refund policy of that particular vendor.

The Company at its sole discretion may cancel any order(s):

• if it suspects a User has undertaken a fraudulent transaction, or
• if it suspects a User has undertaken a transaction which is not in accordance with the Terms of Use, or
• in case of unavailability of a product, or
• for any reason outside the control of the Company including causes for delivery related logistical difficulties.
• if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards purchase of such products.

We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

REFUND

Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such return. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Once we are in receipt of the goods or have received the tracking information of the returned item from you, we will the refund amount to your bank account. We typically issue your refund within 5 business days of receiving the package.

RETURNS

If a User wants to return a product for a product in a different size or a different item, he can do so for a refund by following these simple steps:

• Register the refund/replacement claim within three days of the receipt of the product. You can raise a claim via by sending an email at email@zodoyo.com. You may also inform us of your intent to return an item via letter by post, fax, or e-mail.
• The brief description of the reason for the return has to be mentioned.
• Ship your item back to us in its original packaging and enclose your completed Return Request. We strongly encourage you to return the item via a traceable method or return the item to the delivery executive.
• We typically issue your refund within 15 business days of receiving the package. The refund will be deposited directly into the Users bank account on the Website .
• Exchange of the product is solely on discretion of the company.

Once the refund process is complete, you can place an order for a fresh item of your choice.

SHIPPING

We offer paid shipping services and this shipping shall be done by private post, our own delivery sources and a third party logistics company depending on the location of delivery. We may change the third-party logistics company at our will without any notification.

Delivery could take a little longer for remote locations and shall depend on the third-party logistics company’s policies. Orders are dispatched within 4 working days; after necessary time is taken to prepare the order. The Company cannot be held liable, if in a case there is a delay in dispatching the order due to an unforeseen circumstance. Delivery shall be based on the type of product that is being purchased. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Products are not shipped on Sundays, public holidays or during non-working hours.

Users are requested to enter the correct billing address and contact information as it appears on Your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by Our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Pin code) as We are not liable for packages that are sent to the wrong address when the address information is not entered correctly.

If in a situation, the order has not been delivered to you and has been returned to Us due to Your unavailability, You would be liable to pay the charges for re-delivering the product to You. The Company/ Website does not track the shipment or follow up with the third-party logistics company, We have partnered with, on the status of the shipment.